Frequently Asked Questions
Q. Can you do customized orders?
A. Yes, we can make garments for you in any of our colours, in any of our styles. We can basically do anything for anyone, all you have to do is ask! email - firstname.lastname@example.org - or PH 033048570
Q. What is your returns policy?
A. If for any reason you are not happy with your garment, please email info@truefleece with your order number and reason for returning within 7 days of purchase. We will replace your garment if it is a sizing issue or refund your garment if you are not 100% happy.
Q. What are the garments made from?
A. All our outer layer garments and beanies are made from 300gsm 100% merino wool. Our baselayer garments are 200gsm, 90%merino,10% nylon, adding the nylon makes this lightweight garment extremely durable.
Q. Where are the garments made?
A. Christchurch, NZ.
Q. Do we sell childrens and adults merino clothing?
A. Yes, we sell both childrens and adults clothing.
Q. What products are available?
A. 1/4 zips, v-necks, cardigans, baselayer garments,hoodies and beanies. Adult and child sizes available in all garments.
Q. How much are the quarter zip jerseys when ordered in bulk?
A. Child sizes $80 - Embroidered with your school name
$85 - Embroidered with your school logo
Adult sizes $120 - Embroidered with your business name
$125 - Embroidered with your business logo.
Q. If we have garments embroidered what is the minimum order?
A.10 garments is the minimum for having them embroidered.
Q. Can we have our school/business logo embroidered on the merino jerseys?
A. Yes you can, we will do this for you.
Q. What colours of merino are available?
A. Navy, chilli red, indigo, pink, royal blue, forest green, maroon and black. Embroidery is in the colour and design of your choice. We can get other colours for bulk orders if required.
Q. Can we have a different coloured zip?
A. Yes, zips are available in most colours, just ask.
Q. Are Truefleece merino garments machine washable?
A. Yes, with wool detergent on a wool/gentle wash cycle, or hand-wash with wool detergent. Do not dry-clean or tumble dry.
Q. Do you do bulk discounts?
A. Yes, on orders of five or more.
Q. Can I purchase an unembroidered merino garment?
A. Yes, we do unembroidered single orders as well as unembroidered bulk orders in all products and sizes.
Merino hoggets going onto a paddock of fresh grass (Photo supplied by Lil Foley - Maherua)